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Our Terms of Service

Our guarantee: In the event that you are not satisfied with the services received, we will re-clean the applicable areas or upholstery (within 7 days). Because the services we and our competitors offer cannot ensure perfect results, our service guarantee does not entitle you to a refund.

Mr. Steam Service & Liability Waiver

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Thank you for choosing Mr. Steam!

We are thrilled to offer you our services, and we are experts in the services we offer. However, we are not magicians, and we unfortunately cannot guarantee perfect results or that, in very rare instances, the cleaning service you request will not result in damage to your carpet, upholstery, leather, area rugs, and/or tile, as applicable. We cannot guarantee a complete removal of stains or odor (some stains may not come out at all). 

As a valued customer, we want to be sure that you understand the limitations of and risks inherent in the provision of our services before you proceed. 


Our guarantee is to provide you expertise and workmanship consistent with industry standards of care, combined with results that may be limited by the conditions and cleaning situation we encounter. The cleaning situation we encounter may include, but is not limited to, stubborn pet stain and odor issues; food and beverage stains; paint, glue, or dye stains; pervasive mold or mildew; wear and tear (fibers and/or materials weakened by age, chemical, or insect damage, degraded adhesives, etc.); home or professional cleaning agents; water or sun damage; compromised materials and/or dyes; or other manufacturer- or use-related factors.

Although we exercise care in minimizing factors that may result in sub-par results and/or damage to the extent reasonably possible,  YOU UNDERSTAND THAT, ALTHOUGH RARE, THE CLEANING SERVICE PERFORMED CARRIES RISKS OF PERMANENT DAMAGE, YOU ARE PROCEEDING WITH YOUR CLEANING SERVICE WITH THESE RISKS IN MIND, AND YOU RELEASE US FROM ALL LIABILITY FOR ANY AND ALL DAMAGE THAT MAY OCCUR DURING OR AFTER YOUR MR. STEAM SERVICE, including, without limitation, shrinkage or stretching; fugitive or migrating dyes; materials that bleed; bleached spots, sun or other forms of fading; cellulosic browning; texture change; ripped or torn materials; permanent discoloration or stains; detergent or spotter damage or residue; odor changes (including worsening odor problems post-treatment); and any and all reactions to the cleaning agents employed by Mr. Steam personnel.

We also cannot guarantee that long-standing stains, including, without limitation, traffic stains, food stains, and filtration lines (dark accumulation of dirt and debris at the wall edges of carpet) will be completely removed or significantly improved.
In some instances, we encounter stubborn stains on delicate materials, which are recommended (whether by manufacturing cleaning codes or industry practice) to be cleaned using specific methods, such as using only dry solvent cleaning, low water temperature, and/or low PSI. However, such prescribed and gentle cleaning methods do not always produce excellent results. In turn, your technician may offer to clean such materials, which are usually, but not always, denoted with an “S” cleaning code, with hot extraction in order to remove stubborn stains or other odor issues. Because hot extraction is usually not recommended for such materials, YOU ACCEPT THE RISK THAT HOT EXTRACTION MAY WORSEN THE CONDITION OF ODOR PROBLEMS, STAINS, AND FABRIC QUALITY, OR OTHERWISE PERMANENTLY DAMAGE SUCH DELICATE ITEM(S)


With regard to pet stain and pet odor treatment and removal, we offer both live enzyme surface treatment and pad/carpet/subfloor treatment and replacement, as appropriate. However, as explained below, due to a variety of factors beyond our control, we CANNOT guarantee 100% pet odor and pet stain removal.
Carpet surface live enzyme treatment. The live enzyme treatment solution we offer usually does a great job neutralizing odor causing bacteria on the carpet SURFACE, but unfortunately it cannot address odor problems originating from pad, or foundation areas affected by pet urine/excrement and bacteria. Unfortunately, it is impossible to know whether odor-causing pet substances and bacteria have penetrated past the carpet surface BEFORE treatment and/or carpet removal (to inspect pad and subfloor).

When the live enzyme carpet surface odor treatment is unsuccessful, this indicates that the odor-causing substance has penetrated past the surface into the pad and subfloor. In these instances, the pet odor can actually become WORSE after treatment, and only the pad replacement / subfloor treatment described below can potentially resolve the issue. For this reason, if your pet has repeatedly “visited” the same spot, we highly recommend that you have the pad and subfloor treated from the start to increase the likelihood of successful results.

Carpet removal/replacement and subfloor treatment: Sometimes pet odor treatment will require pad removal, concrete foundation treatment, or complete carpet replacement in the worst instances. Even replacing the pad, treating the concrete, and thoroughly treating carpet for pet urine doesn’t always solve the problem. For that reason we do not guarantee 100% pet odor removal.

Pet stain treatment is similar to pet odor in that it can produce unpredictable results. As a general rule, the longer a pet spot is on your carpet, the higher the risk of color loss or permanent discoloration, which is why, unfortunately, there is no way for us or any other company to guarantee 100% pet stain removal.



Mr-Steam.com Privacy Policy – GDPR

We care about the privacy of our guests. We strive to use any information we collect from you in a sensible way.
By visiting our website, you accept this notice about how we gather and use information. We periodically may change this policy, so feel free to review our policy again in the future.

Information We Collect

The information we gather helps us provide a better experience for you when using our website. No personal information is gathered about you without your consent, such as when you request samples of catheters or use our contact form. When you use one of our forms, you check a box to give us permission to record your information and send a notification to us so we can fulfill your request.

Like most websites, we gather non-personal information such as the IP address, the type of browser (Chrome, Safari, Firefox, Internet Explorer, etc.), your approximate geographic location, the pages you view, the time spent on the website, and what other website or search engine phrase referred you to the site.

Sharing of Personal Information

In general, we do not share personal information such as your name, email, or phone with third parties, other than those necessary to help you receive our services.

Deleting Personal Information

If you have provided personal information using our contact form or order forms, you may later request that we delete your information by using this website’s contact form and providing your name and the email address you previously used so we can locate your data and delete it.


We may store in your browser’s data a cookie, a small piece of info that helps us operate the website. There are two types: session cookies enhance your use of the website, and are deleted when you close your browser. Another type of cookies can remain, so we can know when you return to the website in the future, for instance, to recognize how often people use the website, etc.

Our cookies do not record any personal information about you, such as your name or email address. They are used to study in general how people use our website and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the website which offers guidance for all modern browsers.

Google Analytics

Our website uses Google Analytics (GA) which records data such as how often people visit our site, which pages they view, and another website that referred them to our site. We only use GA information to improve this site. GA collects only the IP address assigned to you on the date you visit this site, and not your name or other identifying information. We do not combine the info from GA with personally identifiable information. Google Analytics records a permanent cookie on your browser to identify you as a unique user the next time you visit this site, but the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by GA about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can stop GA from recognizing you by disabling cookies on your browser.

GA uses cookies to define user sessions, which collects data about how visitors use sites. GA uses only first-party cookies for data analysis. This means that the cookies are linked to one website domain, and GA only uses cookie data for statistical analysis about your activity on that specific website. According to Google, any data collected cannot be altered or retrieved by services from other domains.

You can opt out of having Google Analytics collect information about your website visits at this link: https://tools.google.com/dlpage/gaoptout/

Sale of Business

We may transfer your information to a third party in connection with a business reorganization, sale of assets, or in connection with a merger. In the event of such transfer, the third party will treat such data in accordance with the terms of this privacy policy.

Protection of Information

Our website operates on very secure web infrastructure provided by one of the largest technology firms, Google, who operates our website on a Google Cloud server. Our website is secure using https:// so we use commercially reasonable standards to encrypt information using industry standard encryption software – Secure Sockets Layer (SSL). When you use our forms with an SSL-enabled browser such as Safari, Firefox, Chrome, or Microsoft Edge it protects the confidentiality of your personal information.

Data Retention

We store data for the shortest time possible, taking into account the reasons why we need to process the data, as well as any legal obligations to keep the data for a fixed period of time. We may update or modify its data retention policy from time to time.

Data Subjects Rights

  • Data subjects have the following rights under our Privacy Policy:
    • the right to access personal data held about them;
    • the right to object to processing (for example, direct marketing);
    • the right to data portability;
    • the right to complain about processing carried out by the data controller;
    • the right to object to automated decision making;
    • the right to update the personal data; and
    • the right to be forgotten.

To exercise any of these rights, please contact us via email as follows:

Mr. Steam Carpet & Upholstery Cleaning

Mr-Steam.com Terms of Use

Your use of this website is subject to the following terms and conditions and constitutes your acceptance of these terms and conditions and your agreement to be bound by them. By accessing this website you are, in effect, agreeing to the following Terms & Conditions. If you do not agree to these terms and conditions, or if you do not agree with our Privacy Policy posted on this site, please do not use this Website or any services offered by this Website.

We reserve the right to change these terms and conditions at any time without notice. Please check back from time to time to ensure you are aware of any updates or changes to these terms.

Copyright and Trademark

Your use of this website is limited to personal and non-commercial use only unless other uses are granted expressly to you. You may not copy, distribute, modify, transmit, reuse, re-post, or otherwise display the content of this website for public or commercial purposes without our written permission for the use of any content.

All names, logos, service marks, and trademarks appearing in this Website, including the trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, and all other intellectual property, except as otherwise noted, are protected intellectual property of, or used with permission, or under license by, Mr. Steam Carpet & Upholstery Cleaning. This includes the entire content of this website, which is copyrighted and protected as a collective work.

The use or misuse of these trademarks or any other content on this site, except as provided in these Terms and Conditions or in the site content, is strictly prohibited. You may print copies of the information on this site for your personal use, store the files on your computer for personal use, or reference this server from your own documents. However, you may not distribute text, photos or graphics to others without our express written consent. Also, you may not, without our permission, copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. We reserve all other rights.


Your use of and browsing on this website are at your own risk. Mr. Steam Carpet & Upholstery Cleaning is not liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ADDITIONALLY, WE DO NOT WARRANT THAT THIS WEBSITE OR THE SERVERS MAKING THE SITE AVAILABLE ARE VIRUS FREE. Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Check your local laws. Mr. Steam Carpet & Upholstery Cleaning assumes no liability and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your use of this web site.


This website may contain Links to other websites that are not under our control. These links are to companies or organizations we believe you may have an interest in. We are not responsible for the contents or transmission of any Linked Site or any Link contained in a Linked Site or for ensuring that the Linked Sites are error and virus free. Nor are we responsible for the terms of use or privacy practices of such sites. We encourage you to carefully read the policies of each site you visit.

Legal Matters

This site is controlled by Mr. Steam Carpet & Upholstery Cleaning from Atlanta, Georgia. Your access to this website, as well as the terms and conditions, and the agreement they create are governed and interpreted by the laws of the State of Georgia without regard for conflict of laws provisions. To the extent applicable, this Privacy Policy is intended to comply with European Union General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and/or the Federal Data Protection Act of 19 June 1992 (Switzerland).

Last updated 3/8/2024