How to Prepare for Your Carpet Cleaning

Dear Customer:

Thank you for choosing Mr. Steam Atlanta carpet cleaning. We know you will be thrilled with the beautiful results and customer care that are so important to our company. It is our guarantee!

However, before we arrive, we have a few suggestions how to prepare for your cleaning:

  1. Please pin up floor length curtains/drapes so that they will be at least 6 inches off the floor. Also, please pin up any upholstered furniture skirts which touch the floor.
  2. Please Vacuum and/or sweep your carpets and floors before we arrive. This greatly speeds up the cleaning process.
  3. Please move breakable items from furniture items which will be temporarily moved by our technicians during the cleaning process. For example: remove picture frames and or glass decorations from coffee tables, etc. 
  4. While our technicians are more than happy to help and move/arrange very small light furniture items for the cleaning service you have requested, clearing the floor of furniture such as dining room chairs, night stands, house plants, etc. before your technician arrives will shorten the overall service time. 
  5. Please advise your technician if you have special instructions to follow when moving your small furniture items, i.e. weak legs, unstable table tops, etc.
  6. Please know that due to liability concerns large heavy furniture such as china cabinets, sectional sofas, and entertainment centers cannot be moved. We also will not move fragile or highly valuable items such as antique furniture as we would not want to harm your valued items. However, we can and will clean right up to the edges of these pieces. 
  7. Our powerful machines can get quite noisy, so for both your pet’s peace of mind and ours, please put them in a quiet place away from the cleaners so we won’t disturb them.
  8. Please advise your technician before he begins cleaning of areas of concern as they may require special methods. Also, please present any coupons or discounts to your technician when he arrives.
  9. Safety First: please be aware of your little rascals’ whereabouts during our service. Our machinery is the highest professional grade and can be dangerous to improper use. Please remind your children that our equipment is not a toy.
  10. And finally, if there is anything at all that we can do to make your service and experience with Mr. Steam more enjoyable, please do not hesitate to tell us! We look forward to serving you soon!

After We’re Gone – Special Instructions

  1. If plastic “tabs” were placed under your furniture, please leave it under your furniture for at least 24 hours after cleaning. Damp carpet especially will pull stains and paint from furniture into your freshly cleaned carpet.
  2. While all our chemicals are non-toxic, please do not allow small children or pets to crawl or lay on the carpets until they are completely dry. Also, please only walk on carpets with CLEAN shoes.
  3. To keep your carpets and upholstery at its best, please vacuum at least once a week with a high quality vacuum cleaner. We are happy to recommend a high quality vacuum cleaner.

*We run one person crews, so we ask that you move the furniture that you want moved. If you need us to move the furniture please let us know ahead of time so we can send a two-person crew (additional fee applied) 

*We do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. We also do not move electronics.

*Due to liability concerns, we do not move items on or to hardwood floors surfaces. 

*$25 cancelation fee applied on all jobs (If canceled less than 12 hours before your appointment)

*Please note that we will do our absolute best  but we cannot guarantee a complete removal of stains or odor including filtration lines (darkened  places in a carpet, appearing as black lines or soiled areas at the edges of the room)