Dear Customer:
Thank you for choosing Mr. Steam Carpet & Upholstery cleaning. We know you will be thrilled with the beautiful results and customer care that are so important to our company. It is our guarantee!
However, before we arrive, we have a few suggestions how to prepare for your cleaning:
- Please pin up floor length curtains/drapes so that they will be at least 6 inches off the floor. Also, please pin up any upholstered furniture skirts which touch the floor.
- Please Vacuum and/or sweep your carpets and floors before we arrive. This greatly speeds up the cleaning process.
- Please note that we don’t move any furniture because of liability. We will clean under and around the furniture. Clearing the floor of furniture such as dining room chairs, house plants, etc. before your technician arrives will shorten the overall service time...
- Our powerful machines can get quite noisy, so for both your pet’s peace of mind and ours, please put them in a quiet place away from the cleaners so we won’t disturb them.
- Please advise your technician before he begins cleaning of areas of concern as they may require special methods. Also, please present any coupons or discounts to your technician when he arrives.
- Safety First: please be aware of your little rascals’ whereabouts during our service. Our machinery is the highest professional grade and can be dangerous to improper use. Please remind your children that our equipment is not a toy.
- And finally, if there is anything at all that we can do to make your service and experience with Mr. Steam more enjoyable, please do not hesitate to tell us! We look forward to serving you soon!
After We’re Gone – Special Instructions
- If plastic “tabs” were placed by you under your furniture, please leave it under your furniture for at least 24 hours after cleaning. Damp carpet especially will pull stains and paint from furniture into your freshly cleaned carpet.
- While all our chemicals are non-toxic, please do not allow small children or pets to crawl or lay on the carpets until they are completely dry. Also, please only walk on carpets with CLEAN shoes.
- To keep your carpets and upholstery at its best, please vacuum at least once a week with a high quality vacuum cleaner. We are happy to recommend a high quality vacuum cleaner.